Frequently asked questions
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs depend on your location. See our Shipping Policy for more details.
Are NUAR products made to order?
Most of our products are made to order, allowing you to choose materials, finishes and configurations. Estimated production time is shown on each product page.
Can I return a custom product?
Custom-made items are not eligible for return, as they are made specifically for you. Standard items can be returned within 14 days of delivery.
Is there a warranty?
Yes. All NUAR products include a 24-month warranty covering material and manufacturing defects. Read more on our Warranty Policy page.
What materials do you use?
We only use solid wood, stainless steel and genuine leather — selected for their quality, durability and timeless character.