Warranty Policy

Your Guarantee of Quality

Each NUAR piece is handcrafted to last a lifetime. That is why we offer more than just a standard warranty. We make a lifetime commitment to quality and service.

To support this promise, all NUAR products are built using only the highest quality materials:
– Solid wood (no veneers)
– Stainless steel
– Genuine leather

These materials ensure exceptional design, long-term durability and a premium experience in both use and appearance.

Standard Warranty

All NUAR Fitness products are covered by a 24-month warranty from the date of delivery. This warranty applies to defects in materials or craftsmanship under normal use.

Lifetime Support

Even after the standard warranty period has ended, we stand behind the integrity of our products. In the unlikely event of a material or manufacturing defect at any point in the future, we will repair or replace the item free of charge, provided the issue is due to the original materials or build quality.

What is Covered

– Structural or material defects
– Manufacturing or assembly flaws

What is Not Covered

– Normal wear and tear
– Accidental damage or misuse
– Unauthorized modifications or repairs
– Improper storage, maintenance or cleaning

How to Make a Claim

1. Email: info@nuarfitness.com
   
2. Include your order number, a clear description of the issue, and photos of the defect
   

3. We will review your request and respond with the next steps

What Happens Next

Depending on the situation, we will either:
– Repair the product
– Replace the product or the defective part
– Provide a refund if no other solution is possible

We handle every claim with care and aim for a quick, professional resolution with minimal effort on your part. Quality and service go hand in hand at NUAR.